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NYCHA seniors lose heat, hot water and elevator access for longer stretches

Updated: Apr 4, 2025

Surviving frigid temps and power outages could be even harder if you live in NYCHA housing for seniors.


Last September, 69-year-old Sonia Madrano was heading back to her apartment when the elevator in her senior-only NYCHA development suddenly stopped. It next took a short drop and then got stuck between two floors. She was trapped inside for 12 terrifying minutes. 


“It was a terrible experience that had never before happened to me, and that I hope will never happen again,” Madrano said in Spanish. 


21 Comments


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Mailyza Simer
Mailyza Simer
Oct 28, 2025

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Nancy Smith
Nancy Smith
Oct 27, 2025

Reading this article on the struggles faced by senior residents at New York City Housing Authority really hit home in a deeper way. It reminded me of a time when I was juggling so many commitments online modules, deadlines, and life off-screen and I reached a point where I truly felt I need someone to take my exam just so I could pause, regroup and return stronger. Thank you for sharing this story it’s a reminder that reaching out for support when we’re stretched isn’t a weakness, it’s part of showing up better.

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OUR MISSION

Community Voices Heard (CVH) is a Black and brown-led, power-building organization committed to fighting for dignity for people with low incomes and all New Yorkers. Guided by members, we center women’s voices and create unity to win financial security, a fully participatory democracy, and truly affordable homes for every New Yorker. CVH leads community organizing across the state because we will only achieve an equitable New York when we organize and fight together.

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