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NYCHA seniors lose heat, hot water and elevator access for longer stretches

Updated: Apr 4, 2025

Surviving frigid temps and power outages could be even harder if you live in NYCHA housing for seniors.


Last September, 69-year-old Sonia Madrano was heading back to her apartment when the elevator in her senior-only NYCHA development suddenly stopped. It next took a short drop and then got stuck between two floors. She was trapped inside for 12 terrifying minutes. 


“It was a terrible experience that had never before happened to me, and that I hope will never happen again,” Madrano said in Spanish. 


27 Comments


Thank you for sharing this important community issue. Access to essential services like heat, hot water, and safe building facilities is vital for residents’ comfort, dignity, and quality of life. Raising awareness about these challenges helps encourage solutions and support for those affected. Just like a Criss cut diamond ring, meaningful change requires clarity, strength, and a commitment to improving lives. Thanks for sharing this informative article!

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